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Unconditional Satisfaction GuaranteeNo Shipping Fees Above 302 Months to Decide. Returns Simplified.DESCRIPTION :
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can’t. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line.
In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
PRODUCT DETAILS :
| ISBN : 9781478947899 | |
| BY (AUTHOR) Porath, Christine | |
| PUBLISHER : Little, Brown & Company | PUBLICATION DATE : December 27, 2016 |
| COUNTRY OF PUBLICATION : United States | IMPRINT : Hachette Audio |
| LANGUAGE : English | AGE : Tertiary Education |
| PRODUCT FORM : Paperback / softback |
DIMENSION : 209 mm x 142 mm
WEIGHT : 222 g
PRODUCT CATEGORY :
Economics, Finance, Business & Management
